Terms and Conditions
Term of sales contract and information about goods and prices
The sales terms apply to purchasing goods from the online shop.
The prices of the products sold in the online shop are indicated next to the products. Shipping is free to all destinations.
Available destinations and delivery methods are shown at checkout. If your destination is not available, please contact info@allyscandic.ee before ordering.
Information about the goods is provided in the online shop next to the goods.
Placing an order
To order goods, the requested goods should be added to the shopping cart. To finalise the order, the required data fields should be filled in and a suitable means of delivery chosen.
The total price is then displayed on the screen, which can be paid via a bank link or using another payment solution.
The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop.
If the ordered goods cannot be delivered, we notify you as soon as possible and refund the amount paid without delay, no later than 14 days after sending the notice.
Shipment
Delivery to Omniva and SmartPosti parcel lockers in Estonia is free. Orders within Estonia usually arrive at the selected parcel locker within 1–3 business days after the sales contract takes effect.
Shipping is free to all destinations. Available destinations and delivery methods are shown at checkout before payment.
If your destination is not available at checkout or you need another delivery method, please email info@allyscandic.ee before ordering so we can agree on the delivery arrangements.
In exceptional cases, the goods may be delivered within a time frame of up to 45 calendar days.
If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days on their website or in the order confirmation, the term specified by the online shop applies.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract entered into with the online shop within 14 days. The right of withdrawal does not apply if the buyer is a legal person.
To exercise the 14-day right of withdrawal, you may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop.
If the products have been used in any other way than is necessary for the nature, characteristics or functionality of the goods or they have wear marks, the online shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods.
In order to return the goods, you should submit a declaration of withdrawal within 14 days of receiving the goods.
Returns and exchanges via parcel locker within Estonia are free. For returns from other countries or using other delivery methods, please contact us at info@allyscandic.ee to agree on the arrangements and costs before sending the goods.
The buyer should return the goods within 14 days of submitting their application to do so or provide proof that the goods have been handed over to the carrier within that period.
We issue the refund within 3 business days after receiving the returned goods. If you withdraw from the contract, we refund the amounts paid without delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever happens first. The time it takes for the refund to appear depends on your bank and payment method.
If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the online shop, the online shop is not required to refund to the consumer the amount exceeding the cost of normal delivery. The online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.
Right to file a complaint
The online shop is liable for the non-compliance of the goods sold to the buyer with the terms and conditions of the contract or for the defects which existed at the time of delivery of the item and which become evident within up to two years of the delivery of the goods to the buyer. Within the first year after the item was delivered to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the online shop to disprove this.
In the event of a defect, the buyer has the right to contact the online shop no later than within two months by sending an e-mail to info@allyscandic.ee or by calling +372 533 59 445. The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by normal use of the item.
If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online shop will refund all fees incurred under the sales contract to the buyer.
The online shop responds to the consumer’s complaint within 15 days in writing or in a format that can be reproduced in writing.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the buyer (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the buyer. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The buyer is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Privacy policy can be found here.Resolution of disputes
If a buyer has complaints regarding the online shop, they should send them via e-mail to info@allyscandic.ee or call +372 533 59 445.
If the buyer and the online store fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee. The procedural rules can be examined and an application can be filed here. The Consumer Disputes Committee is authorised to resolve disputes arising from the contract entered into between the buyer and the online shop. The buyer’s complaints are reviewed by the Committee free of charge.
The buyer may turn to the dispute resolution bodies of the European Union.